We understand that your parlez de vous purchase may not be suitable and you may need to return your order to us. This policy applies to all purchases made online at parlez de vous.com Please contact your closest parlez de vous Boutique for more information about our in store returns policy.
Conditions of Return
Please ensure the below conditions are met, before submitting your return request:
The item/s were purchased from the parlez de vous e-Boutique.
-The item/s are in their original conditions: Unworn, not altered and/or washed.
-All tags are still attached.
-Your order will be returned to us within fourteen (14) days from your delivery date.
Any items that do not meet this criteria will not be valid for any return. Any items returned to parlez de vous without approval will be returned at the customers expense.
Full Prices Items
Items that have been purchased at full price are eligible for a full refund or e-Boutique credit. Please note, we are unable to refund or credit the cost of shipping.
Items that have been marked down or are purchased during a promotional sale (for example Flash Sale) are eligible for an e-Boutique credit. Note, we are unable to refund or credit the cost of shipping. e-Boutique credit is valid for six (6) months from date of issue.
Unfortunately we do not offer exchanges on e-Boutique purchases are your requested item may sell our prior to us receiving or processing your return. If your purchase meets the return conditions you can purchase your alternative item using your e-Boutique credit. e-Boutique credit is valid for six (6) months from the date of issue.
ALL REFUNDS WILL BE DEDUCTED A NONREFUNDABLE 5% CREDIT CARD BANK FEE
How to Submit a Return
Ensure the conditions of return listed above have been met.
Submit your return to firstname.lastname@example.org
Add your order number and email address.
send your returns form including the return type, quantity of items you are returning and return reason. If your item arrived faulty please attached relevant imagery to your email.
If you would like to return your item in store please add a note of which store you would like to return to.
Our parlez de vous Customer Service team will review your return and send you an email to let you know if your return has been approved or declined accordingly.
If approved, either post your item back to us or return it in store. If you return has been denied please feel free to contact us at email@example.com
Once your item is received, we will email you a confirmation of your refund or credit note. If you purchased through PayPal you will automatically be refunded into your account.
If you purchased via credit card, please contact us at firstname.lastname@example.org or call us on +972504095010 with the credit card number and expiry date that was used for the original purchase as we do not store your credit card details. You will receive a receipt of the refund transaction via email.