FAQ

Unfortunately we are unable to extend our sale offer beyond the specified start and finish times as advertised.

Please make sure items are returned in original condition with all original garment tags attached within fourteen (14) days of delivery. Submit your return here.

If you are denied for a return it usually means that you have not met the conditions of our Return Policy. Please read our Returns Policy here.

Unfortunately if the item isn’t on the website this may be because it has sold out. Please contact us and we will check availability in our boutiques. If the item is listed as “sold out” we may be receiving more of these items. Please contact us at office@parlezdevous.com and we will place you on the waiting list.

Please read our size guide here. If you would like further advice on sizing please contact office@parlezdevous.com

If you would like an item that is currently out of stock on the website you are more than welcome to contact any of our boutiques who can process your order over the phone and they will post the item to you.

Please allow 2-3 business days for your order to be processed.

  1. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum
  2. Our delivery time starts from the moment an order is accepted and includes a 48 hours period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 72 hours for shipments to be dispatched
  3. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.

Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact customer service by calling us on +972504095010. Once your order has been shipped we can contact DHL and endeavor to retrieve your order.

Please note during peak sale times there may be a delay in us processing your order. Please also ensure you have checked your Junk Mail, or contact us at office@parlezdevous.com to have another confirmation sent.

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